Precious Odiaka

Delivered exceptional multi-channel customer support via phone, email, and chat, resolving technical issues promptly to maintain high user satisfaction.

Administered and secured Windows and Linux server environments, ensuring continuous uptime and stability for critical business operations.

Managed and optimized cloud infrastructure on AWS and Azure platforms, enhancing system scalability and resource efficiency.

Collaborated cross-functionally with development teams to troubleshoot and resolve complex software issues, significantly reducing resolution times.

Developed and implemented automation scripts that streamlined support processes, reducing manual effort and improving response times.

Designed and executed comprehensive manual and automated test cases for web and mobile applications, ensuring 100% functionality and usability coverage.

Identified, documented, and tracked software defects using Bugzilla and Jira, contributing to a 15% reduction in post-release bugs.

Collaborated closely with front-end and back-end developers, facilitating timely resolution of application issues and accelerating release cycles.

Supervised solar installers, technicians, and subcontractors, ensuring 100% compliance with project codes, specifications, schedules, and safety standards.

Successfully managed IT operations for solar installations, including inverter configuration and Wi-Fi networking, resulting in a 20% improvement in deployment efficiency.

Conducted comprehensive site surveys and energy audits, ensuring precise solar system design and sizing that optimized energy output by 15%.

Identified and analyzed new project opportunities, implementing cost reduction strategies that minimized risks and significantly enhanced project efficiency by 10%.

Actively monitored installed solar system performance via advanced inverter networking software, identifying and resolving issues to ensure 99% uptime and peak energy production.

Administered and managed critical network systems, achieving 99.9% uptime and ensuring optimal performance for telecommunications operations.

Proactively escalated network alarms and provided efficient remote support to on-site engineers, reducing average incident resolution time by 20%.

Conducted comprehensive network configuration checks, re-configuring and optimizing settings that improved network efficiency by 15%.

Performed Active Preventive Maintenance (APM) on critical microwave radio equipment (RTN, Huawei, Ericsson, Aviat), reducing system failures by 10%.

Configured and troubleshot complex microwave links, diagnosing and resolving critical network alarms to achieve a 98% link availability.

Successfully resolved 15+ network site-down incidents for 2G, 3G, and 4G BTS, minimizing service interruptions and restoring connectivity efficiently.